Milestone Cancellation Matrix
& 30-Day Technical Warranty
Institutional commercial refund governance, progressive sprint cancellation schedules, chargeback fraud mitigation covenants, and our comprehensive 30-Day Technical Defect Warranty across JJ Coders.
Philosophy of Custom Software Engineering & Irreversible Labor
1.1 Bespoke Engineering Character: Unlike mass-market pre-recorded media or physical goods, digital web platforms, interactive Three.js applications, backend APIs, and custom algorithms created by JJ Coders represent tailored, intellectual professional services. Specialised engineering time, computational resources, and architect hours are irrevocably expended immediately upon commencement of work.
1.2 Milestone Protection: To ensure mutual fairness, client capital is safeguarded by dividing engagements into distinct, sequential milestones. Clients approve each sprint stage prior to funds being allocated to subsequent phases.
4-Phase Project Cancellation & Delivery Matrix
Statutory allocation of client deposits and engineering labor across delivery milestones:
If client submits written cancellation within 24 hours of retainer payment prior to our team commencing discovery, technical wireframing, or architecture drafting sprints, client is eligible for a refund of sums paid minus a standard 15% administrative and non-recoverable payment gateway transaction fee.
Once bespoke wireframes, user journeys, copy structures, or initial visual concepts have been produced, dedicated design hours have been expended. If cancelled before frontend code engineering commences, a maximum 50% refund is available. The remaining 50% compensates creative labor, and all draft assets remain the exclusive intellectual property of JJ Coders.
Once functional HTML, CSS, JavaScript, WebGL binaries, or backend endpoints are engineered and staging access is delivered, cash refunds are non-refundable. At this stage, our team conducts iterative revisions within the agreed SOW scope to ensure complete technical satisfaction.
Upon production DNS deployment or repository transfer, engineering labor is fully delivered and accepted. Instead of cash refunds, clients are fully safeguarded by our comprehensive 30-Day Technical Defect Warranty.
Chargeback Waiver, Payment Reversal Prohibition & Fraud Mitigation
3.1 Express Waiver of Unilateral Chargebacks: Client acknowledges that banking chargeback mechanisms are intended solely for verified credit card fraud or unauthorized identity theft. Client expressly covenants that it will not initiate, file, or threaten a chargeback or payment reversal for creative dissatisfaction or subjective aesthetic disputes.
3.2 Legal Remedy for Fraudulent Reversals: Any unilateral chargeback initiated in violation of this Policy shall be deemed a material breach of contract. JJ Coders reserves the right to report fraudulent chargebacks to banking risk registries, suspend all active software licenses and server deployments, and initiate legal proceedings to recover the disputed amount plus statutory interest, banking dispute fees, and reasonable attorney fees.
30-Day Comprehensive Technical Defect Warranty
4.1 Warranty Coverage: For thirty (30) calendar days commencing on the date of live domain handover or code repository transfer, JJ Coders provides zero-cost technical bug correction for:
- Rendering glitches or visual styling breakdowns across major modern browsers (Chrome, Safari, Firefox, Edge).
- Broken internal links, form submission failures, or JavaScript runtime console errors within delivered codebase.
- Discrepancies where delivered code demonstrably deviates from agreed written SOW technical specifications.
4.2 Rapid Resolution SLA: Critical severity defects (e.g., site crashing or form down) reported during the warranty window will be acknowledged within 24 hours and rectified within 48 to 72 business hours.
Warranty Exclusions & Client Code Alterations
The 30-Day Defect Warranty becomes void with respect to any deliverable where:
- The client or any third party has edited, modified, minified, or overwritten the source code files.
- The defect is caused by third-party hosting server downtime, Cloudflare DNS misconfiguration, or external API failures.
- The issue stems from client-provided assets, defective media formats, or invalid third-party authentication keys.
- The request represents a feature addition, new page, or scope expansion not included in the original SOW.
Statutory Consumer Rights & Legal Remedies Preservation
6.1 Non-Excludable Statutory Guarantees: Nothing in this Policy operates to exclude, restrict, or modify any statutory consumer guarantees, conditions, or remedies that cannot be lawfully excluded under:
- The Consumer Protection Act, 2019 (Republic of India);
- Schedule 2 of the Competition and Consumer Act 2010 (Australian Consumer Law);
- Mandatory local consumer statutes in the client's country of domicile.
In the event of an uncured failure to supply contracted deliverables conforming to agreed technical specifications, statutory remedies remain fully available to the counterparty.
Dispute Escalation & Official Claim Protocol
To submit a formal milestone cancellation request or warranty claim:
- Transmit an authenticated email to
contact@jjcoders.comwith the subject[COMMERCIAL WARRANTY CLAIM] - Project Name. - Include your invoice reference, specific SOW clauses in question, and exact reproduction steps or screenshots.
- Our leadership desk will review the submission within 24 to 48 business hours and initiate scheduled remediation or settlement.
Invoicing Questions & Warranty Consultations
For milestone inquiries, invoice adjustments, or warranty support, contact our executive billing desk directly: